Frequently Asked Questions

MyCrystals uses a sophisticated matching algorithm that considers your specific symptom or intention. Simply enter what you're experiencing—whether it's anxiety, sleep issues, creativity blocks, or relationship concerns—and the app instantly recommends crystals from our curated database. Each recommendation includes detailed information about why that particular crystal may help with your situation, plus guidance on how to use it. Our matching system continuously learns from your preferences and feedback to provide increasingly personalized suggestions over time.

MyCrystals goes beyond basic crystal identification. We combine intelligent symptom matching with practical collection management, cleansing reminders, and personalized daily readings. Rather than forcing you to search through generic crystal lists, our app understands your unique needs and adapts to your collection. We also prioritize accuracy and credibility by sourcing our crystal information from respected practitioners and traditional usage records. Your crystal journey isn't just catalogued—it's actively supported and personalized to your lifestyle.

Getting started is simple. Download the MyCrystals app from your device's app store, create your account, and complete a brief onboarding questionnaire about your intentions and current challenges. You can then either manually add your existing crystals to your collection or use our photo recognition feature to quickly build your inventory. Once your collection is set up, you're ready to receive personalized recommendations and daily readings whenever you need guidance.

MyCrystals offers a free tier that includes basic crystal matching, collection tracking for up to 15 crystals, and monthly cleansing reminders. Our Premium subscription is available at $9.99 per month or $79.99 annually, which includes unlimited crystal storage, daily personalized readings, advanced cleansing schedules, priority crystal matching, and access to exclusive educational content. We also offer a 14-day free trial of Premium so you can experience all features before committing to a subscription.

Cancelling your subscription takes just a few seconds. Within the app, navigate to your account settings, select "Subscription Management," and choose "Cancel Subscription." You can also manage your subscription directly through your device's app store settings. There are no cancellation fees or penalties. Your access to Premium features will end at the conclusion of your billing period, but your crystal collection data will remain saved if you wish to return to the free tier or resubscribe later.

We offer a 14-day full refund guarantee on all Premium subscriptions. If you're not satisfied with MyCrystals for any reason, simply contact our support team within 14 days of your purchase and we'll process a complete refund, no questions asked. After the initial 14-day period, subscription refunds are handled according to your device's app store policies. For any questions about specific refund requests, please reach out to our customer support team at support@mycrystals.com.

Your privacy is our top priority. MyCrystals uses enterprise-grade encryption to protect all personal information and collection data. We never sell or share your data with third parties. Your crystal collection, preferences, and daily readings are stored securely on our encrypted servers and are accessible only to you. We comply with GDPR, CCPA, and other major data protection regulations. You maintain complete control over your data and can request deletion of your account at any time. Review our full privacy policy within the app for comprehensive details about our data practices.

MyCrystals is designed for anyone who works with crystals—from complete beginners just starting their journey to experienced collectors with hundreds of stones. Whether you're drawn to crystals for spiritual practice, wellness support, meditation, energy work, or simply love collecting them, MyCrystals makes it easier to use your collection intentionally. Our app is perfect for people with busy lives who want quick access to crystal guidance, those managing large collections, or anyone seeking a more structured approach to their crystal practice. If you've ever forgotten which crystal helps with what, MyCrystals is made for you.